At Galectin Therapeutics Inc (`7ewsy1-ud.myshopify.com`), customer satisfaction with our premium home organization catalog is our highest priority. Our product offerings include heavy-duty wall-mounted storage baskets, multi-tier rolling utility carts, and protective eyewear organizer boxes. This Return and Refund Policy outlines your statutory rights, return conditions, and steps required to process returns seamlessly.
1. Policy Overview & 30-Day Return Window
We offer a comprehensive 30-day return window from the day your shipment arrives. Please review key parameters in the summary table below:
| Policy Parameter |
Standard Condition |
Organizational Product Requirements |
| Return Window |
30 Calendar Days |
Calculated from official carrier delivery timestamp. |
| Item Condition |
Unused & Unassembled |
Must show no mounting scratches, frame wear, or acrylic scuffs. |
| Packaging Requirements |
Original Box & Hardware |
All caster wheels, wall anchors, screws, and dividers must be intact. |
| Fulfillment Destination |
Norcross Warehouse Hub |
4960 Peachtree Industrial Boulevard, Norcross, GA 30071, USA. |
2. Category-Specific Return & Condition Criteria
To maintain strict quality assurance standards across our storage and organization catalog, specific return conditions apply depending on the product line:
Wall-Mounted Storage Baskets
Must be returned uninstalled without drywall dust, mounting tape marks, or bent iron wire frame elements. Complete mounting hardware kit required.
Multi-Tier Rolling Utility Carts
Carts must be disassembled back to original flat-pack condition. Metal tray tiers, side supports, and 360-degree swivel casters must be unblemished.
Eyewear Organizer Boxes
Acrylic cases, velvet lining, and display slots must be scratch-free, dust-free, and returned in their protective polybags and outer cartons.
Ineligible Return Items
Items altered or drilled during installation, units missing essential hardware, final clearance items, or products damaged by overloading.
3. Standard Return Authorization Workflow
To ensure your return is logged and inspected efficiently without unnecessary delays, please follow these standardized steps:
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Step 1 (Submission): Email [email protected] with your Shopify order number, item detail, and reason for return.
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Step 2 (RMA Issuance): Our customer care desk will review your request within 24 to 48 hours and issue a Return Merchandise Authorization (RMA) slip along with return shipping instructions.
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Step 3 (Repackaging): Securely pack items in their original corrugated box using protective foam or bubble wrap to prevent damage during transit.
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Step 4 (Shipment): Mail the parcel to: Galectin Therapeutics Inc, 4960 Peachtree Industrial Boulevard, Norcross, GA 30071, United States.
4. In-Transit Damage, Missing Parts, or Manufacturing Defects
Metal wire baskets, acrylic organizer boxes, and multi-tier carts can occasionally suffer transit damage or missing component issues:
Reporting Window
Notify [email protected] within 48 hours of package delivery if items arrive dented, cracked, or missing assembly hardware.
Required Documentation
Provide clear digital photos showing the damaged product, missing part, and shipping box with shipping label legible for immediate carrier claim filing.
5. Return Freight Responsibilities & Refund Processing
Cost allocations and refund disbursements are managed based on the root cause of the return:
| Return Reason |
Shipping Fee Allocation |
Resolution / Disbursement Action |
| Customer Preference |
Customer covers trackable return freight. |
Refund of merchandise price minus original shipping costs. |
| Defective / Damaged |
Galectin Therapeutics Inc provides prepaid label. |
Full refund or immediate zero-cost replacement dispatch. |
| Incorrect Item Sent |
Galectin Therapeutics Inc covers return postage. |
Correct product reshipped immediately upon verification. |
6. Warehouse Inspection & Disbursement Schedule
Once your returned package arrives at our Norcross operations center, our receiving team performs a thorough inspection:
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Receiving & Unboxing: Packages are logged within 24 to 48 business hours of physical receipt.
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Condition Assessment: Inspectors verify structural integrity, absence of installation scratches, and hardware completeness.
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Disbursement Timeline: Approved refunds are issued to your original payment method (Credit Card or PayPal) within 3 to 5 business days following inspection.
7. Merchant Contact & Support Directory
If you have questions regarding order tracking, product assembly guidance, or return status, please reach out to our service desk:
Galectin Therapeutics Inc - Customer Operations Desk
Company Entity: Galectin Therapeutics Inc
Official Store URL: 7ewsy1-ud.myshopify.com
Warehouse Address: 4960 Peachtree Industrial Boulevard, Norcross, GA 30071, United States
Product Portfolio: Wall-Mounted Storage Baskets, Multi-Tier Utility Carts, Eyewear Organizer Boxes
